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Managed Services

What is Managed Services?

The managed services market is primarily concerned with the outsourcing of certain communications, computing and IT related processes such as cloud computing, infrastructure, and managed IT security.

Managed service applications have become common as the pace and complexity of technology increases. North America is the largest market for managed services with State’s, Provinces, and Counties opting to utilize the managed service model for their Public Safety Land Mobile Radio.

Why Managed Services?

Technology evolution

  • Technology is changing rapidly
  • Systems are becoming more IT networks than radio systems
  • The traditional radio repair shop is disappearing
  • Board level repair requires expensive test & calibration equipment
  • Technicians require ongoing training and certification
  • System Hardware and Software updates require constant monitoring and capital expenditure

Financial Benefits

  • Opex vs. Capex model growing in popularity with many agencies
  • Minimizes initial capital investment and avoids sunk & operational costs
  • Firm fixed pricing with no surprises
  • Allows for predictable long-term budget planning
  • Save on hiring cost associated with recruiting radio system expertise, and allow associates to focus on the primary mission

Reliability & Partnership

  • Public Safety grade Guaranteed Uptime
  • 24-7 Service & Proactive Network Monitoring
  • Preventative Maintenance
  • Ensure updates with latest Hardware & Software
  • Cybersecurity Compliance
  • Disaster Recovery and Business Continuity

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